Your Data Protection
is Our Priority

Introduction

mantis88 ("we", "our platform") operates an online casino and sports betting platform under international licensing. This Privacy Policy describes our commitment to protecting the personal information collected from users who register an account, use our services or browse the mantis88 website.

We understand that your trust is the foundation of our relationship. We therefore take data protection responsibilities seriously and ensure that all data handling processes comply with internationally recognised data protection standards.

This policy applies to all users aged 21 and above who register for or use mantis88 services. Anyone who has not reached this age limit is not permitted to create an account or use this platform.

Information We Collect

2.1 Personal Identification Information

During account registration, we collect the following information for identity verification and compliance purposes:

• Full name as shown on your identity card (MyKad) or passport
• Identity card or passport number
• Date of birth (for age verification 21+)
• An active email address
• Mobile phone number
• Current residential address

2.2 Financial Information

To process deposits and withdrawals, we collect:

• E-wallet account numbers (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for FPX or DuitNow transactions
• Crypto wallet addresses (USDT, BTC, ETH) if a crypto method is selected
• Deposit and withdrawal transaction history within the platform

2.3 Technical Information

Our system automatically records technical data when you use the platform:

• IP address and approximate location
• Device type, operating system and internet browser
• Login session information including date and time
• Game activity and betting records for audit purposes
• Cookies and similar tracking technologies

Purpose of Data Use

Personal data collected is used solely for the following purposes:

• Account verification — Ensuring every user has reached the age of 21 and verifying identity to comply with international licensing requirements.
• Transaction processing — Facilitating the minimum deposit of RM10 and minimum withdrawal of RM100 within 10 to 45 minutes.
• Account security — Detecting suspicious activity, fraud or attempted account breaches.
• Customer support — Enabling our 24/7 support team in Malay and English to provide accurate and timely assistance.
• Service personalisation — Tailoring game recommendations and promotions based on your activity and preferences.
• Legal compliance — Meeting reporting obligations to the relevant regulatory bodies when required.
• Platform improvement — Analysing usage patterns in aggregate (not individually) to improve the overall user experience.

Sharing Data with Third Parties

mantis88 does not share, sell or disclose your personal information to third parties without your consent, except in the following situations:

• Payment providers — Transaction information is shared with payment processors such as FPX gateways, DuitNow and e-wallet providers for payment settlement purposes only.
• Legal requirements — When required by court order, regulatory authority directive or other binding legal obligations.
• Fraud prevention — Sharing information with the relevant authorities where there is strong evidence of illegal activity or fraud involving your account.
• Technical services — Technical infrastructure and data hosting providers that are bound by strict confidentiality agreements and may only access data within the scope of their work.

All third parties involved in data processing are required to comply with data protection policies that meet the same standards we apply.

Data Security Measures

mantis88 implements multiple layers of technical and organisational protection to safeguard your data against unauthorised access, disclosure, alteration or destruction:

• Data encryption during transfer using TLS (Transport Layer Security) protocol
• Data encryption during storage using AES-256 standard
• Tiered access controls — staff may only access data relevant to their duties
• Continuous system monitoring to detect anomalies or suspicious activity
• Two-factor authentication (2FA) available to protect user accounts
• Regular security audits by independent parties
• Clear incident response procedures in the event of a data breach

Use of Cookies

The mantis88 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you browse our website.

6.1 Types of Cookies Used

• Session Cookies — Required to maintain your login session and basic preferences while you are on the platform. These cookies are deleted when the browser is closed.
• Functional Cookies — Store your language preferences and display settings for convenience on future visits.
• Analytical Cookies — Collect aggregate usage pattern data to help us understand how users interact with the platform.

6.2 Managing Cookies

You can manage or disable cookies through your internet browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Data Storage and Transfer

Your data is stored on secure servers. In some cases, data may be processed or stored at locations outside Malaysia as part of our global operational infrastructure, which operates under international licensing.

For every cross-border data transfer, we ensure protection equivalent to the standards applicable in Malaysia. All data transfers are covered by binding data processing agreements.

7.1 Retention Period

Active account data is retained for as long as the account remains active. For closed accounts, financial data and transaction records are retained for the period required by relevant anti-money laundering laws and licensing requirements. Technical data and session logs are retained for shorter periods in line with operational and security needs.

Change of Business Ownership

In the event of a merger, acquisition, or transfer of mantis88 business assets, user data may be transferred as part of those business assets. In such situations, the acquiring entity will be required to comply with this Privacy Policy or an equivalent one. You will be given reasonable notice before your data becomes subject to a different privacy policy.